Registered trading account can be log into App and MT4 Desktop Trading software the same moment. Data between App and Desktop are linked.

After logged into your trading account ‘wallet’ section will show: Floating Profit/Loss(P/L), Free Margin, Used Margin, Margin Ratio, Equity, Balance, Credits.

(1) Floating P/L : The total net profit and loss of all open position.
(2) Free Margin : Funds that available for trading In your trading account; (Equity-Used margin= Free margin).
(3) Used Margin : Funds that is used to open a long or short position which calculated based on the leverage.
(4) Margin Level : percentage (%) value based on the amount of Equity versus Used Margin; (Equity/Used Margin*100%= Margin level)
(5) Equity : is the current value of the account (Account Balance + Floating P/L + Credits= Equity).
(6) Balance : is the current value of the account excluded Floating P/L.
(7) Credits : Sum of bonus while client participate in our activities or rewards; credits can be used for trading but can’t be withdrawn.

(1) Please check if your trading account number is correct.
(2) If it shown ‘invalid account’, it caused by wrong password or wrong server selection.
(3) Choose ‘Login’ - choose ‘[LiveServer]’ and key in ‘Login ID and password’; the password has been sent to your email when you registered. If you forget your login password, please contact our online customer service for assistance. Alternatively, you may log into your TradersRoom to change the password of your trading account.

Yes, you may switch between Real Account and Demo Account in the APP.

(1) There is Demo Account for you to experience trading operation, markets data of Demo account and Real account are completely consistent.
(2) You may register as a Demo account with 10,000 USD when you sign up for a TradersRoom Account. You can always switch between Demo account and Real account in the MT4 APP.

There are age limit for open a trading account and document verification which is between 18-60 years old, otherwise verification will not be verified.

After sign up for an account, according to the regulatory requirements, client need to submit relevant supporting documents as per follows：
(1) Proof-of-Identity(POI) - A colour copy of a valid identity document containing your photo (such as your passport or identity card (front & back)
(2) Proof-of-Residence(POR) - (copy of utility bill, bank statement etc. no more than 6 months old, or the registration page of your passport or driver's license)

Standard account is suitable for novice trader, which requires a small amount of capital to activate the account for trading; Premium account is suitable for experienced clients and can enjoy more competitive trading spreads. Axecap also do offer many products to suit the various traders and markets. Speak to our online customer support today to learn more.

Standard trading account requires only minimum of 100 USD for account activation.

In order for our clients to make deposits and withdrawals conveniently, we cooperates with multiple payment provider and the payment method is provided by payment provider which is safe and secure. If your funds did not appear in your trading account upon payment completion, please contact our online customer support.

According to the International Money Laundering Prevention Regulations, to ensure safety of your funds, all deposit are to be made by bank or e-wallet account holder name that matches with your trading platform account holder name. In any circumstances if deposit is being made with a 3rd-party bank or e-wallet account, the deposited funds would be reject and return to the corresponding deposit bank or e-wallet account with a 7% processing fee being charge; according to the regulator requirements, the trading account will be temporary disabled until all past deposit transfer slip to be uploaded and 3rd-party depositor successfully undergo proof of identity verification.

You may deposit funds via online banking or mobile bank transfer. The deposited funds will be automatically converted into US dollars and transferred into your e-wallet account and trading account according to the current exchange rate.

(1) (IOS) Log into Mobile MT4 Terminal, click on Settings on the lower right then click on the “Real” account to modify password (Android) Log into Mobile MT4 Terminal, click on upper left “≡”Account information, then click “┆” on the upper right to Change password.
(2) Open MT4 PC Terminal, click “Tools”>”Settings”>”Server”on the navigation bar to change the password. Shortcut CTRL + O.

(1) Mobile:
After successful installation of MT4, launch MT4 App and select “Login to an existing account”, enter Axecap in the search Box. Select Axecap on the list and enter your trading Account login, password, and select the correct server.
(2) Computer:
Download and install MT4 software from Axecap’s Website, launch MT4 trading terminal, on the upper left click on File > Login To Trade Account > fill in trading account login ID, password, and Select the correct server.

The trading account base currency is US dollars, and the margin calculation formula as per follows:
(Contract unit x Lot size) x Price / Leverage
Please note that if trading instrument base currency is not US dollars you would need to convert it to US dollars to be use for the price value in the equation.

Minimum trading volume is 0.01 lot for Standard account and VIP account.

After activate your real trading account, you are allowed to trade over 60 trading instruments including Forex pairs, Gold, Crude Oil, Indices, Stocks, and Cryptocurrency, you may always visit our website or log into your trading account to check on the available list of trading instrument.

After you have submitted your withdrawal request, it will be recorded into our system as a pending withdrawal amount, and will not affect the normal transaction of your funds.

Funds are allowed to withdraw if free margin is sufficient and will be processed promptly. The withdrawal amount cannot be more than 40% of the free margin from the trading account.

In general, we do not charge withdrawal fee from client (you may refer to our Deposit & Withdrawal Fee Schedule Here), except the following circumstances:-
(1) A processing fee of 6% will be charged when 50% of deposited funds have not been used for trading(accumulate) or made withdrawal request without perform any trading after the last deposited funds.
(2) We do not support funds from 3rd-party account/credit card holder, and the funds will be returned with a rate of 7% of processing fee.

Deposits that is made with online banking or mobile bank transfer, generally funds will transferred into your trading account within 10 minutes; if the funds did not appear in your trading account after 10 minutes upon payment completion. Please do contact our online customer support.

Client money is held in segregated trust accounts which effectively protect investors' funds.

In order for our clients to make deposits and withdrawals conveniently, we cooperates with multiple payment provider and the payment method is provided by payment provider which is safe and secure. If your funds did not appear in your trading account upon payment completion, please contact our online customer support.

After logged into your trading account ‘wallet’ section will show: Floating Profit/Loss(P/L), Free Margin, Used Margin, Margin Ratio, Equity, Balance, Credits.
(1) Floating P/L : The total net profit and loss of all open position.
(2) Free Margin : Funds that available for trading In your trading account; (Equity-Used margin= Free margin).
(3) Used Margin : Funds that is used to open a long or short position which calculated based on the leverage.
(4) Margin Level : percentage (%) value based on the amount of Equity versus Used Margin; (Equity/Used Margin*100%= Margin level)
(5) Equity : is the current value of the account (Account Balance + Floating P/L + Credits= Equity).
(6) Balance : is the current value of the account excluded Floating P/L.
(7) Credits : Sum of bonus while client participate in our activities or rewards; credits can be used for trading but can’t be withdrawn.

In order for our client to make deposits conveniently, we cooperates with multiple payment provider. Due to different marketing strategy, different payment provider provides on different conversion rate. The safety of funds can be guaranteed on these payment system, therefore you may select on the payment system that best suits you.

After you have submitted your withdrawal request, it will be recorded into our system as a pending withdrawal amount, and will not affect the normal transaction of your funds.

Funds are allowed to withdraw if free margin is sufficient. The withdrawal amount will be temporarily deducted from your trading account and will be processed promptly.

According to the International Money Laundering Prevention Regulations, to ensure safety of your funds, all deposit are to be made by bank or e-wallet account holder name that matches with your trading platform account holder name. In any circumstances if deposit is being made with a 3rd-party bank or e-wallet account, the deposited funds would be reject and return to the corresponding deposit bank or e-wallet account with a 7% processing fee being charge; according to the regulator requirements, the trading account will be temporary disable until all past deposit transfer slip to be uploaded and 3rd-party depositor successfully undergo proof of identity verification.

In general, we do not charge withdrawal fee from client, except the following circumstances:-
(1) Client might be charged at a flat rate for processing fee from the payment processors for each withdrawal which is less than $50 US dollar.
(2) A processing fee might be charged when 50% of deposited funds have not been used for trading(accumulate) or made withdrawal request without perform any trading after the last deposited funds.
(3) We do not support funds from 3rd-party account/credit card holder, and the funds will be returned with a rate of 7% of processing fee.

After withdrawal request is made, you will receive your fund within 2 hours earliest; if you have not receive your funds for more than 24 hours, please contact our online customer support.

Deposits that is made with online banking or mobile bank transfer, generally funds will transferred into your trading account within 10 minutes; if the funds did not appear in your trading account after 10 minutes upon payment completion. Please do contact our online customer support.

Our group is regulated, and according to the regulations, client money is held in segregated trust accounts which effectively protect investors' funds.

You may deposit funds via online banking or mobile bank transfer. The deposited funds will be automatically converted into US dollars and transferred into your trading account according to the current exchange rate.

In the following situation, it may be difficult to set the stop loss (take profit) price to close the position:
Due to the price gap, the price change direction skips your preset price and failed to execute at your preset stop loss/take profit price. In the case, the order will be executed at the next best price provided by the market. The final transaction price may be different from the price required by the order itself, resulting in the possibility of obtaining greater profits ( the price after the gap is better than the price preset by the trader) or trader might sustain greater loss ( the price after the gap is higher than the preset price of trader), therefore trader should understand that the risk to reward are equally distributed.

When the market price fluctuates sharply or the market liquidity is too low, there may be price gaps and widening of spread. This in turn results the market price directly skipping the desired price. During this situation, the pending order, take profit, stop loss will be executed base on the market next best available price.
Please do take note that the final transaction price may be different from the preset price set by the trader resulting in the possibility of obtaining greater profits ( the price after the gap is better than the price preset by the trader) or trader might sustain greater loss ( the price after the gap is higher than the preset price of trader), therefore trader should understand that the risk to reward are equally distributed.

The short term transaction defined by our company referring to scalp trading where the interval between opening and closing position is less than 3 minutes.
Our company provides the liquidity aggregation channel (LPMC) of top international institutions, which can provider better liquidity for short term (scalping) traders and effectively improve the success rate of trading orders. Please refer to our Order Execution Policy for more details.

According to the international banks practices, overnight fee is calculated for 7 days in a week. Foreign Exchange, Gold, and Crude Oil transactions are settled after 2 trading days (Wednesday) ( T +2 ). On Monday, Tuesday, Thursday, and Friday, 1 day of overnight fee is charged. On Wednesday, the overnight fee for trading position carry forward is being charge 3 days of interest to cover on weekend charges.
For indices, Monday to Thursday overnight fee is 1 day of interest daily, and 3 days of overnight fee to be charge on Friday. Crypto-Currency is subjected to 3 days of overnight fee on Thursday.

After you have submitted your withdrawal request, it will be recorded into our system as a pending withdrawal amount, and will not affect the normal transaction of your funds.

(1) (IOS) Log into Mobile MT4 Terminal, click on Settings on the lower right then click on the “Real” account to modify password (Android) Log into Mobile MT4 Terminal, click on upper left “≡”Account information, then click “┆” on the upper right to Change password.
(2) Open MT4 PC Terminal, click “Tools”>”Settings”>”Server”on the navigation bar to change the password. Shortcut CTRL + O.

Registered trading account can be log into App and MT4 Desktop Trading software the same moment. Data between App and Desktop are linked.

(1) Mobile:
After successful installation of MT4, launch MT4 App and select “Login to an existing account”, enter Axecap in the search Box. Select Axecap on the list and enter your trading Account login, password, and select the correct server. (password is the same as the App login password)
(2) Computer:
Download and install MT4 software from Axecap’s Website, launch MT4 trading terminal, on the upper left click on File > Login To Trade Account > fill in trading account login ID, password, and Select the correct server.

(1) Mobile:
(IOS) Search For MetaTrader4 in App Store and click “Get” to Install it. (Android) Proceed to our Official website and navigate to platforms page at the bottom or the upper navigation bar, and scare the QR code to download.
(2) Computer:
Proceed to our Official website and navigate to platforms page, click MT4 desktop version to download and install.

(1) Please check if your trading account number is correct.
(2) If it shown ‘invalid account’, it caused by wrong password or wrong server selection.
(3) Choose ‘Login’ - choose ‘[LiveServer]’ and key in ‘Login ID and password’; the password has been sent to your email when you registered. If you forget your login password, please contact our online customer service for assistance. Alternatively, you may log into your TradersRoom to change the password of your trading account.

MT4 - PC version does not support deposit operation, you can use your TradersRoom for deposit operation.

(1) How to withdraw money from MT4 to my bank account?
To withdraw from MT4 account to E-wallet, click on “Self-trading” and choose icon (-). Key in withdrawal amount and click ”OK”.
(2) Withdraw from e-wallet to bank account
To withdraw from E-wallet to your account, click on “Wallet management” and choose “Withdrawal”